Política de envio
Shipping Policy
Last updated: November 5, 2026
Thank you for shopping with Zelvea. We ship worldwide: the United States, Canada, the United Kingdom, Australia, Europe and most other countries. This policy explains how and when your order will be delivered.
Order processing
Orders ship within 24 hours of being placed (business days). Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders, shipping may take slightly longer. If there is a significant delay, we will contact you by email.
You will receive a shipping confirmation email with a tracking number as soon as your order leaves our fulfillment center.
Shipping costs
Standard shipping is $4.95 for US orders and free for Canada, the UK and Australia. Shipping is free to every other country. The total you see at checkout is the total you pay us, unless you choose Priority Shipping.
Priority Shipping is optional: your order is packed first and sent with our faster tracked service, for a small fee shown at checkout in your currency.
Please note: standard shipping includes all import duties, taxes, and customs fees for international orders. You will not be asked to pay anything extra upon delivery.
Estimated delivery times
All orders ship from our fulfillment center in the United States. Estimated delivery times after processing are:
- United States: 5 to 7 business days
- Canada: 5 to 7 business days
- United Kingdom: 5 to 7 business days
- Australia: 5 to 7 business days
These are estimates, not guarantees. Delivery times may vary due to carrier delays, customs processing, weather, remote delivery areas, or other events outside our control.
Customs, duties & import taxes (international orders)
Orders shipped outside the United States may be subject to import duties, taxes, or customs clearance fees charged by the destination country (for example, UK VAT, Australian GST, or Canadian duties and taxes). These charges are covered by Zelvea.
All customs duties and import taxes are our responsibility, not yours. You will never owe anything at the time of delivery. If for any reason you receive a request to pay customs or import fees, please contact us at support@tryzelvea.com before making any payment so we can resolve it for you.
Please note that if you choose to return a product for a refund, return shipping costs are the responsibility of the customer. For full details, please see our refund policy.
Order tracking
Once your order ships, you'll receive a tracking number by email. You can use it to follow your parcel at any time. Please allow up to 48 hours for tracking information to update after you receive it.
Incorrect or incomplete addresses
Please double-check your shipping address at checkout. We are not responsible for orders delayed, lost, or delivered incorrectly because of an address error provided by the customer. Your shipping address can be changed within 24 hours of placing your order, as long as it has not yet been processed by our warehouse: if you notice a mistake, contact us at support@tryzelvea.com within that time. After that, the address can no longer be changed.
Lost, delayed, or damaged parcels
If your tracking hasn't updated for an extended period, or your parcel arrives damaged, please contact us at support@tryzelvea.com. We'll work with the carrier to locate your parcel or make it right in line with our Refund Policy. For damaged items, please keep the packaging and send us a photo so we can resolve it quickly.
Package Protection
Package protection is an optional add-on: when it is on your order, we cover your order if it's lost, stolen, or damaged during shipping. If something goes wrong, we send you a brand-new order at no extra cost. Just email support@tryzelvea.com with your order number. If your package arrived damaged, include a photo.
Risk of loss
Title and risk of loss for products pass to you upon delivery to the carrier, except where the mandatory consumer protection law of your country of residence provides otherwise (for example, in the UK, EU, and Australia, risk generally passes on delivery to you).
Questions?
For any shipping question, reach us any time at support@tryzelvea.com.