Every order ships with tracking. You receive a tracking number by email the moment your parcel ships, and you can follow it from that link at any time.

Standard tracked shipping is $4.95. The exact shipping cost for your country is shown at checkout before you pay. The total you see at checkout is what you pay us. We cover all import duties and customs taxes. You won't owe anything extra at delivery.

We ship worldwide: the United States, Canada, the United Kingdom, Australia, Europe and most other countries. If your country is listed at checkout, we deliver there.

Orders can't be cancelled once placed. You can change your shipping address within 24 hours of placing your order, as long as it has not yet been processed by our warehouse: reply to your confirmation email or write to support@tryzelvea.com with your order number. If you no longer want your order, you can send it back once received for a refund; return shipping is at your expense.

Check your spam and promotions folders first. If you can't find it, email support@tryzelvea.com with the name and email address you used at checkout, and we will send you your order number.

Visa, Mastercard, American Express, Discover, and Diners Club, plus PayPal, Shop Pay, Apple Pay, and Google Pay. Checkout runs on Shopify, so your card details are handled by their payment system and are never stored by us.

The bracelet is about 7.3 in (18.5 cm) around, with 8 mm beads. It is strung on a stretch cord that gives about 1.2 in (3 cm), so one size fits most wrists, men and women. There is no clasp: you just slide it on.

We recommend taking it off for showers, baths, swimming, and washing dishes. Water, cleaning products, and heat can wear down the elastic cord and dull natural stones over time. If it gets wet, dry it gently with a soft cloth.

Many customers wear it on the left wrist, against the skin. If you wear a watch on that side, you can wear the bracelet on your other wrist. The main thing is to wear it regularly.

Yes. Every bracelet is made with real citrine, green aventurine, and African turquoise. Natural citrine ranges from clear to pale yellow, so every bead is a little different.

Every Zelvea order is covered for 90 days from the day it is delivered. If what you bought is not right for you, for any reason at all, contact us, then send it back to us, even opened or worn. Return shipping is at your expense. Once we receive it, we refund you to your original payment method. If an item arrives defective or damaged, or we sent the wrong one, we make it right at no cost to you.

Write to support@tryzelvea.com with your order number. No form to fill in: we reply within 24 to 48 hours with the return address and instructions. Send it back to us, even worn; return shipping is at your expense. Once we receive it, your refund reaches your original payment method within 5 to 10 business days.

No. Every order is a one time purchase. We do not run subscriptions, we do not sign you up for anything at checkout, and nothing is ever taken from your card again unless you place a new order yourself.

Zelvea is a small online shop. We pick a few simple products, ship them with tracking, and stand behind each one with a money-back guarantee. Zelvea is operated by BAGM LLC, in Sheridan, Wyoming.

Email support@tryzelvea.com. A real person on our team answers, Monday to Friday, usually within 24 to 48 hours. There is no robot in between. Our postal address and phone number are on our contact page.